Contact us

Have questions about your account or a specific claim? 501(c) Services, the Trust manager, is available to answer your questions and address any issues regarding your account.

General inquiries

501(c) Services
10080 N. Wolfe Rd., SW3, Suite 250
Cupertino, CA 95014
Phone: (800) 442-4867
Fax: (800) 449-8563

Claims management

For information about a claim, claims activity report, benefit charge report, or hearing, contact one of the claims managers listed below. To find the claims manager for your state, select your state on the state info map.


  • Trust administrator

    For information about the Trust, participation in the program, or your individual reserve account, contact:

    Terri Oakley
    Phone: (800) 442-4867
    Fax: (800) 449-8563
    toakley@501c.com

  • HR Services

    For advice, materials, and resources on all personnel-related matters, contact:

    Maureen Marfell
    Phone: (800) 358-2163
    Fax: (800) 449-8563
    mmarfell@501c.com

  • Member services

    To arrange group presentations or locate an educational resource, contact:

    Doug Adams
    Phone: (800) 442-4867
    Fax: (800) 449-8563
    dadams@501c.com

  • Membership development

    For information about joining the Trust or referrals to the Trust, contact:

    Cynthia Koral
    Phone: (800) 442-4867
    Fax: (800) 449-8563
    ckoral@501c.com